Understanding why users struggle. Rich behavioral and verbal data from facilitated task completion. Essential when you need to understand intent and decision-making.
Once you have something to test, a prototype, live product, or competitor experience. Mid-to-late design, before or after launch.
1-2 weeks: a few days to write tasks and recruit, 1-2 days to field 5-8 sessions, then a few days to synthesize.
A testable prototype or product, task scenarios, a facilitator, and 5-8 recruited participants.
Understanding why users struggle. Rich behavioral and verbal data from facilitated task completion. Essential when you need to understand intent and decision-making.
Time-intensive. Facilitator presence can influence behavior. Not scalable for large numbers of participants.
Speed this method up with a ready-to-use Usability Test Script template.
Download Usability Test ScriptWhether you're rethinking a flagship product or trying to make sense of complex user behavior, I'd love to talk.